Introduction
ELITE Living Properties LLC (which term includes its subsidiaries, where applicable) (the “Company”, “we”, “us” or “our”) attaches great importance to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, process, store, disclose and protect your personal data when you visit or interact with our website, www.elitelivingproperties.com (the “Website”), contact us, submit an enquiry, apply for a job or use our services.
For the purposes of applicable data protection laws, ELITE Living Properties LLC acts as the controller of the personal data it collects and processes, where applicable.
By accessing or using our Website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
1. What personal data do we collect?
When you browse our Website, contact us or use our services, we may collect the following categories of personal data:
1.1 Identification and contact information
- First name and surname.
- Email address.
- Telephone or mobile number.
- Country, region or general location.
- Other contact details you voluntarily provide to us.
1.2 Recruitment and employment information
If you apply for a position with us, we may collect information such as:
- Your CV or resume.
- Educational qualifications and certificates.
- Employment history and professional experience.
- Skills and other information relevant to your application.
- Photograph or other information you choose to provide as part of your application.
1.3 Technical information
When you visit our Website, certain technical information may be collected, including:
- IP address.
- Browser type and version.
- Device type and operating system.
- Website access information.
- Pages visited and general website usage information.
- Date and time of access.
1.4 Information you provide to us
The information we collect through or in connection with our Website and services may include:
- Information submitted through contact forms, enquiry forms or other forms available on our Website.
- Information provided when requesting details about properties, projects or real estate services.
- Information shared when contacting us through email, telephone or instant messaging platforms such as WhatsApp.
- Property-related information provided when enquiring about buying, selling, renting, leasing or investing in real estate.
- Information relating to property requirements, preferences, budgets or property evaluations.
- Records and copies of correspondence between you and the Company.
- Responses to surveys or feedback requests, where applicable.
- Information you voluntarily provide when communicating with our team.
1.5 Information collected automatically
As you navigate and interact with our Website, we may automatically collect certain technical and usage information, including details of your visits, pages accessed, browser information, device information and IP address.
This information may be used to understand general Website usage, maintain the Website, identify technical issues and improve its functionality.
1.6 Voluntary provision of personal data
Provision of your personal data is voluntary, but we will be unable to provide you with the services and information you request without it. For example, if you contact us through the site, you will need to provide us with your contact details such as phone number or email address so that we can respond to you.
Where particular information is necessary for a specific request or service, we will indicate this where reasonably possible.
If you provide us with personal data belonging to another individual, you are responsible for ensuring that the individual has been appropriately informed and that any required consent or other lawful basis for sharing the information has been obtained.
2. Where do we collect personal data?
This Privacy Policy applies to personal data collected through the following channels:
- Our Website: www.elitelivingproperties.com.
- Contact, enquiry and recruitment forms available on our Website.
- Email communications exchanged between you and the Company.
- Telephone calls and instant messaging applications, including WhatsApp.
- Other electronic communications and interactions with our team.
- Our property-related services and business interactions.
- Third-party websites, advertising platforms or business partners where you interact with our services or provide information to us.
We may collect personal data:
- Directly from you: when you submit information through our Website, contact our team, make an enquiry or use our services.
- Automatically: through technical information generated when you access and use our Website, such as IP address, browser type and device information.
- From third parties: where appropriate, from our business partners, service providers or other sources where they are legally permitted to share such information with us.
This Privacy Policy does not apply to information collected:
- Through offline interactions that are unrelated to our Website, unless otherwise stated.
- Through websites, applications or services operated independently by third parties.
- By third parties through their own websites, applications, services or advertising platforms.
Please review the privacy policies of third-party websites and services before providing your personal information to them.
3. How do we use your personal data?
We may use the personal data we collect or receive for the following purposes:
- To operate, maintain and present our Website and its contents.
- To respond to your enquiries, requests and communications.
- To provide information about our properties, projects and real estate services.
- To assist with property-related enquiries involving buying, selling, renting, leasing or investing in real estate.
- To understand your property requirements and preferences.
- To communicate with you regarding properties, projects, services or business opportunities.
- To process and assess recruitment applications.
- To manage our business relationships with clients, partners and service providers.
- To improve our Website, services and customer experience.
- To comply with applicable legal, regulatory and administrative obligations.
- To establish, exercise or defend our legal rights and interests.
- To notify you about changes to our Website, services, projects or business operations.
- To fulfil any purpose for which you have provided your personal information.
- For any other purpose disclosed to you at the time of collection or where otherwise permitted by applicable law.
Marketing communications
Where permitted by applicable law, we may use your contact information to send you updates, property information, project announcements, promotional materials and other communications relating to our services.
Where consent is required, we will seek your consent before sending such communications.
You may opt out of receiving promotional or marketing communications at any time by contacting us at info@elitelivingproperties.com.
Upon receiving your request, we will stop sending marketing communications to the extent required by applicable law.
Withdrawing your consent to marketing communications will not affect the lawfulness of processing carried out before the withdrawal.
4. Disclosure of your information
We do not sell your personal data.
We may share your personal information with the following categories of recipients where necessary, appropriate and permitted by applicable law:
- Subsidiaries and affiliates: other entities within the Company’s corporate group, where applicable.
- Service providers and contractors: third parties who support our business operations, Website maintenance, communications, technology, administration or other services.
- Business partners: relevant business partners, property-related service providers or other parties where sharing information is necessary for an enquiry, requested service or business transaction.
- Successors to the business: a potential buyer, successor or acquiring entity in connection with a merger, restructuring, reorganisation, sale, transfer or other corporate transaction involving the Company.
- Government and regulatory authorities: competent courts, public authorities, government agencies and law enforcement bodies where disclosure is required or legally permitted.
We may also disclose personal data:
- To comply with applicable laws, regulations, court orders or legal processes.
- To respond to legitimate requests from government or regulatory authorities.
- To enforce our agreements, terms of use or other contractual rights.
- To protect the rights, property, safety and legitimate interests of the Company, our clients or other individuals.
- To investigate or prevent fraud, unlawful activities or security incidents.
Where personal data is shared with third-party service providers, we take reasonable steps to ensure that such information is handled appropriately and in accordance with applicable data protection requirements.
5. Your choices and marketing preferences
We respect your choices regarding the use of your personal information.
Marketing communications
If you do not wish to receive promotional emails, property updates or marketing communications from ELITE Living Properties, you may request to opt out by contacting info@elitelivingproperties.com.
You may also use an unsubscribe option where one is provided in our marketing communications.
Please note that even if you opt out of marketing communications, we may still contact you regarding existing enquiries, requested services, transactions, legal notices or other necessary business communications.
Third-party communications
If you have concerns about the sharing of your personal data with third parties for marketing purposes, you may contact us at info@elitelivingproperties.com to submit your request.
We will review and address your request in accordance with applicable data protection laws.
6. Cross-border transfer of personal data
Your personal data may be processed or transferred outside the country in which you reside where this is necessary for our business operations, the provision of services, the use of service providers or other legitimate purposes.
Where personal data is transferred across borders, we will take reasonable steps to ensure that the transfer complies with applicable data protection laws and that appropriate safeguards are in place.
Depending on the circumstances and applicable legal requirements, such safeguards may include:
- Transfers to countries recognised as providing an adequate level of data protection.
- Appropriate contractual safeguards or standard contractual clauses.
- Your consent, where legally required and obtained after providing relevant information.
- Other lawful grounds or exemptions permitted under applicable data protection legislation.
We will take reasonable measures to ensure that your personal data continues to receive an appropriate level of protection when transferred.
7. Data security
ELITE Living Properties takes reasonable technical and organisational measures to protect the personal data it processes.
These measures are intended to protect personal information against accidental loss, unauthorised access, misuse, alteration, disclosure or destruction.
Depending on the nature of the information and the systems used, security measures may include access controls, restricted access to personal information, secure storage arrangements and other appropriate technical and organisational safeguards.
Where payment transactions are processed through our Website or third-party payment providers, appropriate security measures should be applied by the relevant service provider.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
You are also responsible for taking reasonable precautions when sharing personal information online and for keeping any passwords or account credentials confidential.
8. Data subject rights
Subject to the conditions and limitations under applicable data protection laws, you may have the following rights in relation to your personal data:
- Right of access: you may request information about whether we process your personal data and request access to the personal data we hold about you.
- Right to rectification: you may request that inaccurate or incomplete personal information be corrected or updated.
- Right to erasure: you may request the deletion of your personal data where the applicable legal conditions are met.
- Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances.
- Right to object: you may object to certain types of processing of your personal data where permitted by applicable law.
- Right to data portability: you may request to receive your personal data in a structured, commonly used and machine-readable format, where this right applies.
- Right to withdraw consent: where we process your personal data based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
Please note that these rights are subject to applicable legal requirements and certain conditions. In some circumstances, we may be legally required or permitted to retain or continue processing certain personal information.
To exercise your rights, submit a request using the contact details provided in Section 11 of this Privacy Policy.
For security purposes, we may request additional information to verify your identity and help us locate the relevant personal data before processing your request.
9. Retention of personal data
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, complying with legal obligations and resolving disputes.
The retention period may vary depending on the nature of the information, the purpose of processing and applicable legal or regulatory requirements.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to any legal obligation requiring us to retain it for a longer period.
10. Changes to this Privacy Policy
ELITE Living Properties reserves the right to amend, update or modify this Privacy Policy, in whole or in part, from time to time.
Changes may be made to reflect updates to our business practices, Website functionality, data processing activities or applicable laws and regulations.
Any updates will be published on our Website. The revised Privacy Policy will become effective from the date of publication unless otherwise stated.
We encourage you to review this page periodically to remain informed about how we protect and process your personal data.
11. Contact information and disputes
If you have any questions, concerns, complaints or requests relating to this Privacy Policy, the processing of your personal data, or the exercise of your data protection rights, you may contact ELITE Living Properties LLC using the details below.
Company: ELITE Living Properties LLC
Website: www.elitelivingproperties.com
Email: info@elitelivingproperties.com
For any dispute, complaint, privacy-related concern or official communication concerning this Privacy Policy or the processing of your personal data, please contact us at info@elitelivingproperties.com.
We will review and address communications and requests in accordance with applicable laws and regulations.